Robert Thompson Jr
About Robert Thompson Jr
Robert Thompson Jr is a Senior Manager at CIBC's Mortgages Contact Centre in Toronto, Ontario, Canada, with extensive experience in customer experience and marketing strategy within the banking sector.
Company
Robert Thompson Jr currently works at CIBC, the Canadian Imperial Bank of Commerce, located in Toronto, Ontario, Canada. CIBC is one of Canada's major chartered banks, providing a range of financial services including retail and business banking, wealth management, and capital markets.
Title
Robert Thompson Jr holds the position of Senior Manager at the Mortgages Contact Centre at CIBC. He has been in this role since 2018 in Toronto, Ontario, Canada.
Education and Expertise
Robert Thompson Jr studied at Ryerson University. He specialized in Business, Management, Marketing, and Related Support Services. He has extensive experience in customer experience and marketing strategy within the banking sector, making him well-versed in developing and implementing strategies to enhance customer experience in the mortgage sector.
Background
Robert Thompson Jr has a robust background in management, having progressed through various leadership roles at CIBC over a decade. His previous roles include Senior Manager of Credit Cards Contact Centre, Sales and Advice Leader, Team Leader, Academy Bay Support Leader, and Financial Representative. He also has experience as a General Manager at Premier Fitness.
Achievements
Robert Thompson Jr has demonstrated expertise in developing and implementing strategies to enhance customer experience in the mortgage sector. His leadership skills are particularly notable in managing contact centers focused on lending solutions. Over his career, he has shown consistent progression through various key roles at CIBC, evidencing strong managerial capabilities and a deep understanding of customer service and financial products.