Roohi Arif Rana
About Roohi Arif Rana
Roohi Arif Rana is an Image Processing Officer at CIBC in Mississauga, Ontario, Canada, with a background in quality assurance and customer service roles at various banks in Pakistan.
Current Role at CIBC
Roohi Arif Rana has been working as an Image Processing Officer at CIBC since 2019. Located in Mississauga, Ontario, Canada, she has been part of the team for several years. In this role, she handles tasks related to processing and managing image data within the bank.
Previous Role at MCB Bank Limited
From 2014 to 2017, Roohi Arif Rana served as a Senior Audit Officer Quality Assurance at MCB Bank Limited in Lahore, Pakistan. Her responsibilities included conducting surprise visits to different branches to ensure the quality assurance of audits. She also played a significant role in scheduling training and organizing seminars, successfully achieving a training target of three man-days per employee within the approved budget.
Experience at Habib Metropolitan Bank
Roohi Arif Rana worked as a Customer Service Officer at Habib Metropolitan Bank, a subsidiary of AG Zurich, from 2010 to 2014 in Lahore, Pakistan. During her four-year tenure, she was involved in managing customer service-related tasks, ensuring client satisfaction, and maintaining the bank's service standards.
Position at KASB Bank
Between 2006 and 2010, Roohi Arif Rana was employed as a Customer Relationship Officer at KASB Bank in Lahore, Pakistan. Her role focused on building and maintaining relationships with customers, addressing their banking needs, and providing personalized service to enhance their banking experience.
Quality Assurance and Training Initiatives
In her role at MCB Bank Limited, Roohi Arif Rana was involved in significant quality assurance and training initiatives. She assisted in updating, compiling, and comparing modifications in the Quality Assurance/Auditing Internal Manual annually. This involved ensuring that the internal standards were up-to-date and aligned with the bank's objectives.