Ross Johns
About Ross Johns
Ross Johns is the Director of National Performance Consulting at CIBC, with extensive experience in risk management, relationship management, and customer service within the banking industry.
Company
Ross Johns has spent a significant portion of his career at the Canadian Imperial Bank of Commerce (CIBC). Over the years, he has held multiple roles at CIBC, demonstrating versatility and growth within the organization.
Title
Ross Johns is currently serving as the Director of National Performance Consulting at CIBC. He has been in this position since 2018, bringing his expertise to improve national performance strategies.
Education and Expertise
Ross Johns holds a Business Marketing diploma from Georgian College, attained between 1993 and 1995. This educational background laid the foundation for his subsequent roles in the banking industry. His areas of expertise include risk management, relationship management, customer service, and contact center operations.
Professional Background
Ross Johns has an extensive and robust career at CIBC, dating back to 2000. His prior roles at the bank include Team Leader (2000-2004), Sales and Marketing Leader (2004-2007), Manager Sales Effectiveness Analytics (2007-2008), Senior Manager Sales Effectiveness (2008-2013), Regina Customer Contact Center Site Director (2013-2017), and Program Director Breakaway (2017-2018).
Achievements
Throughout his tenure at CIBC, Ross Johns has been recognized as a thought leader in business effectiveness. He has played crucial roles in enhancing sales effectiveness and customer contact center operations. His performance in various leadership positions has solidified his reputation in the banking industry.