Roxalena .
About Roxalena .
Roxalena is the Senior Manager of Credit Adjudication in Retail Risk Management at CIBC, with extensive experience in credit risk and process optimization.
Current Position at CIBC
Roxalena currently holds the position of Senior Manager, Credit Adjudication, Retail Risk Management at CIBC. She is responsible for overseeing credit adjudication processes, ensuring adherence to policies, and managing credit risk for the retail segment.
Previous Roles at CIBC
Roxalena has extensive experience at CIBC, having previously served in several roles. These include Underwriting Manager and Credit Adjudication Manager in Retail Risk Management from 2014 to 2018, Senior Credit Risk Analyst in Special Adjudication from 2011 to 2014, Escalation Officer for Residential Mortgages and Lending from 2010 to 2011, and Senior Residential Mortgage Underwriter for Personal Investment Secured & Unsecured Lending from 2004 to 2011. Additionally, she served as Credit Risk Manager for CIBC & Amicus/PCF from 2000 to 2004, and as Telephone Banking Sales and Service Specialist from 1999 to 2000.
Early Career at TD
Before joining CIBC, Roxalena worked at TD as a Bank Teller from 1997 to 1999. This early role provided her with foundational banking experience.
Educational Background
Roxalena studied Sociology at the University of Toronto. This educational background has equipped her with an understanding of societal trends and human behavior, which complements her professional expertise in credit adjudication and risk management.
Expertise in Process Optimization
Roxalena has demonstrated extensive experience in process optimization. Her expertise includes testing, training, mentoring teams, and managing change across multiple product portfolios. She has consistently driven operational improvements, enhancing efficiency and effectiveness in her roles.
Leadership and Team Management
Roxalena has been recognized by senior leadership for her ability to deliver high-quality results on time and within budget. She excels in building and managing high-performing teams and influencing organizational strategy. Her leadership has been pivotal in driving new products, services, and processes to meet strategic business priorities.