Rupinder Singh
About Rupinder Singh
Rupinder Singh is a Senior Team Leader Contact Centre at CIBC with extensive experience in managing large teams and implementing technology solutions to enhance customer experience.
Title and Current Position
Rupinder Singh currently holds the position of Senior Team Leader Contact Centre at CIBC in Ontario, Canada. He has been in this role since 2021. As a Senior Team Leader, he is responsible for managing a team and ensuring the seamless operation of the contact center.
Previous Roles at RAKBANK
Before joining CIBC, Rupinder Singh worked at RAKBANK for a total of 14 years. He started as a Phone Banking Representative from 2006 to 2008. Subsequently, he was promoted to Contact Center Team Leader, a position he held from 2008 to 2020. In these roles, he amassed significant experience in customer service and team management.
Education Background
Rupinder Singh achieved his Bachelor of Arts in Business Administration from the University of Wales in 1970. Prior to that, he completed his Senior Secondary education in Commerce from Our Own English High School in 1970. This educational foundation equipped him with essential business and commerce knowledge.
Team Management Expertise
Rupinder Singh has extensive experience in managing large teams of over 150 staff members, including team leaders and agents. He excels in handling multicultural environments and ensuring efficient team operations. His leadership skills have been crucial in maintaining high performance within the teams he oversees.
Specialization in Technology Solutions
Specializing in implementing advanced technology solutions, Rupinder Singh focuses on enhancing customer experience and operational efficiency in contact centers. His efforts in technology integration have led to significant improvements in service delivery and business performance.
Service Strategy Development
Rupinder Singh has a proven track record of developing and implementing service strategies that contribute to increased profitability and customer satisfaction. His strategic initiatives have been recognized for their effectiveness in turning around underperforming contact centers and fostering business expansion through innovative processes.