Ruth Kabongo
About Ruth Kabongo
Ruth Kabongo is a Mortgage Specialist at CIBC in Montreal, Canada, with a background in customer service and fashion design.
Current Role at CIBC
Ruth Kabongo has been serving as a Mortgage Specialist at CIBC since October 2016. In her current role, she focuses on gathering and organizing credit and guarantee information essential for mortgage loan documentation. Additionally, Ruth works in close coordination with insurance agencies, realtors, and closing agents to facilitate mortgage processes. She is responsible for the analysis, reconciliation, and submission of loan packages for underwriting approval within required time frames, ensuring high standards of customer service for both internal and external customers.
Previous Roles at CIBC
Before her current position, Ruth Kabongo worked briefly at CIBC as a Customer Service Representative in 2016, spanning nine months. This role was based in the Montreal, Canada Area, where she gained valuable customer service experience that has contributed to her current responsibilities as a Mortgage Specialist.
Experience in Different Industries
Ruth Kabongo has diverse professional experience, including roles in fashion design and corporate clothing. From 2014 to 2015, she worked as a Freelance Fashion Designer at Ruth-Fashion Design in Quebec, Canada, and prior to that, she held a similar freelance role at Ruth-Fashion House in Windhoek, Namibia, from 2011 to 2014. Additionally, she gained experience in product development analysis during her training period at Maby Corporate Clothing in the Johannesburg Area, South Africa, in 2010.
Educational Background and Certifications
Ruth Kabongo has a comprehensive educational background in both financial and fashion fields. She studied at the Canadian Securities Institute, where she completed the Canadian Securities Course (CSC®) in 2016, specializing in Finance and Financial Management Services. She also holds a National Diploma in Management, achieved from the University of Johannesburg, where she studied Fashion/Apparel Design/Administration from 2008 to 2010. Furthermore, she earned a certificate in Business Administration and Management from INTEC College - South Africa during the period from 2008 to 2009.
Early Career in Customer Service
Ruth Kabongo's early career includes a short stint as a Customer Service Representative at Greenwich Associates in Montreal, Canada, in 2015. Despite being a brief two-month experience, it contributed to her foundational skills in customer interaction and service.