Ryan Walters
About Ryan Walters
Ryan Walters is the Senior Director of Frontline Tools and Enablement at CIBC, focusing on enhancing client engagement and satisfaction through strategic development of frontline tools.
Current Position at CIBC
Ryan Walters currently holds the position of Senior Director, Frontline Tools and Enablement at CIBC, a role he has been in since 2019. In this capacity, he is responsible for developing and implementing tools that enhance client engagement and satisfaction. He focuses on enabling teams to better understand and meet the needs of personal and small business clients across Canada.
Previous Roles at CIBC
Ryan Walters has held various notable positions at CIBC. Prior to his current role, he was the District Vice President for Western Ontario from 2015 to 2019. He also served as General Manager in Kawartha Haliburton between 2010 and 2015, and as Branch Manager in Port Perry, Ontario from 2008 to 2010. These roles collectively built his expertise in financial services and leadership within the institution.
Experience at Wells Fargo Financial
Before joining CIBC, Ryan Walters worked at Wells Fargo Financial as a District Manager from 1995 to 2008. Throughout his 13-year tenure, he operated in the GTA/Eastern Ontario region, where he gained significant experience in managing financial operations and leading teams.
Educational Background
Ryan Walters studied Business Finance at Fanshawe College from 1993 to 1995. He has also obtained several certifications from CSI, including Investment Funds in Canada and a Personal Financial Services Advice Certificate. Additionally, he has achieved the Branch Compliance Officer certification from IFSE.
Contributions to CIBC
At CIBC, Ryan Walters has been instrumental in developing frontline tools that enhance client engagement and satisfaction. His strategic role includes shaping the tools and processes used by frontline staff to improve service delivery. Walters is also actively involved in recruiting top talent to support the growth and development of CIBC's financial services offerings.