Saba Akhter
About Saba Akhter
Saba Akhter is a Fraud Detection Officer at CIBC in Toronto, Ontario, Canada, with extensive experience in customer service and accounting.
Current Role at CIBC
Saba Akhter has been serving as a Fraud Detection Officer at CIBC since January 2017. Based in Toronto, Ontario, she is responsible for identifying and mitigating fraudulent activities to protect the bank's assets and customer information. Her role includes analyzing suspicious transactions, conducting investigations, and collaborating with other departments to ensure comprehensive fraud prevention. With her experience in this domain, she contributes to creating a secure banking environment.
Previous Roles at CIBC
Prior to her current position, Saba Akhter worked as a Fraud Response Officer at CIBC. She held this role for three months in 2016. During this period, she was tasked with responding to fraud alerts, resolving cases of fraudulent activity, and assisting customers who had been impacted by fraud. Her proactive approach and attention to detail helped in minimizing potential losses and maintaining customer trust.
Experience in Reception and Administrative Roles
Saba Akhter has accumulated diverse experience in administrative and receptionist roles. In 2016, she served as a Receptionist at Horizon Physician Solutions. Earlier, she worked as an Account Clerk and Receptionist at Long Life in Brazil, and as a Receptionist and Transcriptionist at a Military School and Hospital in 2013. Her responsibilities included scheduling appointments, managing accounts, handling correspondence, and ensuring smooth office operations. These roles honed her skills in customer service and office management.
Educational Background
Saba Akhter holds a Bachelor of Business Administration degree from Centennial College School of Business, where she studied Accounting and Finance from 2014 to 2017. Additionally, she earned another Bachelor's degree in Business Administration and Management from Greenwich University, completing her studies in 2014. Her academic background has equipped her with knowledge in financial management, strategic planning, and business operations.
Customer Service Experience
With over three years of experience in customer service, Saba Akhter has demonstrated proficiency in handling customer requests and maintaining accurate accounting records. Her roles involved resolving customer inquiries, providing information, and enhancing the overall customer experience. Her customer service skills have been instrumental in addressing client needs and fostering a positive interaction environment across her various positions.