Sadia Ather
About Sadia Ather
Sadia Ather is a Service Desk Analyst at CIBC in Toronto, Ontario, Canada, with previous experience at CreateITivity Ltd. and Uber. She holds a Bachelor of Technology in Information Technology from Jawaharlal Nehru Technological University and is trained as a Microsoft Certified Systems Engineer.
Title
Service Desk Analyst
Service Desk Analyst at CIBC
Sadia Ather currently works at CIBC as a Service Desk Analyst. Based in Toronto, Ontario, Canada, she has been with the organization since 2021. Her role involves providing technical support and ensuring seamless IT service desk operations. Leveraging her background in desktop support and help desk roles, she contributes to maintaining and troubleshooting systems for the bank's internal users.
Previous Experience at CreateITivity Ltd.
Before joining CIBC, Sadia Ather worked at CreateITivity Ltd. as a Desktop Support Engineer from 2019 to 2021. Based in Mississauga, she was responsible for systems installation, configuration, and maintenance within a Windows environment. Her role required her to address desktop-related issues and support system upgrades.
Information Technology Help Desk Technician at Uber
Sadia Ather's experience also includes a role as an Information Technology Help Desk Technician at Uber from 2017 to 2018. Based in Hyderabad Area, India, she provided IT support to Uber's staff, ensuring efficient resolution of technical issues and maintaining IT infrastructure.
Education and Expertise
Sadia Ather studied at Jawaharlal Nehru Technological University, earning a Bachelor of Technology (BTech) in Information Technology from 2012 to 2016. She is trained as a Microsoft Certified Systems Engineer (MSCE), affirming her strong skills in Microsoft technologies. With a focus on client support and customer service, she applies a customer-oriented approach to her technical roles.