Sahar Ben Othman
About Sahar Ben Othman
Sahar Ben Othman is a Sr. Service Delivery Lead Agent at CIBC, with a diverse background in IT support, web design, and marketing.
Current Role at CIBC
Sahar Ben Othman is currently employed at CIBC as a Sr Service Delivery Lead Agent@Home And ECCO Desktop. Sahar has been in this role since 2021. In this position, Sahar oversees the service delivery of remote agents as well as manages the ECCO desktop platform.
Professional Experience at CIBC
Sahar Ben Othman has held multiple positions at CIBC. From 2019 to 2021, Sahar worked as a Solution Design Lead. Prior to that, Sahar served as an Incident Manager & Monitoring Specialist from 2018 to 2019. Between 2017 and 2018, Sahar was a Senior Intake Specialist, and from 2015 to 2017, she was a Senior Helpdesk professional.
Previous Professional Roles
Before joining CIBC, Sahar Ben Othman accumulated experience in various roles such as a Web Designer at Mamy Services in 2014 and Viandes Myriam from 2013 to 2014. Additionally, Sahar worked as an IT Support Technician at a Municipality from 2010 to 2014, a Marketing Assistant at CTC Cambridgeshire Training & Consultancy Ltd from 2009 to 2010, a Customer Service Representative/Director Assistant at Lucky Tours in 2009, and an IT Help Desk at L'univers Informatique from 2007 to 2008.
Educational Background
Sahar Ben Othman studied at Faculte des Sciences de Monastir and received a Bachelor's degree in Computer/Information Technology Administration and Management, completing the program from 2001 to 2004. Additionally, Sahar attended the High Institute of Management Sousse for a year, studying Marketing/Marketing Management, General, and Finance. Sahar also studied at Monastir Science University, achieving a Bachelor's degree in Computer and Information Sciences and Support Services in 1970.