Saifullah Syed
About Saifullah Syed
Saifullah Syed is an IT Support Analyst at CIBC, specializing in troubleshooting software and hardware issues.
Current Position at CIBC
Saifullah Syed works as an IT Support Analyst at CIBC. In this role, he is based in the company's office on 483 Bay Street. His responsibilities include providing technical support and troubleshooting a range of software and hardware issues for clients. Key tools and systems he handles include Active Directory, Mainframe, Oracle Database, MS Office 2007-2010, Citrix, VPN, RSA, Blackberry Websites, and specialized client-specific banking applications.
Specialization in IT Troubleshooting
As an IT Support Analyst, Saifullah Syed specializes in troubleshooting various software and hardware issues. His expertise spans several platforms and applications, including Active Directory, Mainframe, Oracle Database, MS Office from 2007 to 2010, Citrix, VPN, RSA, and Blackberry Websites. Additionally, he provides support for a range of client-specific banking applications, ensuring functionality and resolving issues promptly.
Role and Duties at CIBC
Saifullah Syed serves as a single point of contact for clients addressing incidents and requests. He ensures efficient communication and resolution for phone clients, identifying and escalating incidents that may have a wide impact. Unresolved calls are escalated to the IT Operations and Application Support teams for further assistance. This approach ensures that all technical issues are managed and addressed effectively within the company.