S AI Kumar Ashok
About S AI Kumar Ashok
S AI Kumar Ashok is a Client Support Supervisor at CIBC's Lending Solutions Contact Center, Internal Queue, with extensive experience in mortgage servicing and support roles.
Current Role at CIBC
S AI Kumar Ashok holds the position of Client Support Supervisor for the Lending Solutions Contact Center in the Internal Queue at CIBC. He has been in this role since 2018, located at 750 Lawrence Ave West, Toronto, ON. His responsibilities involve developing and implementing policies and procedures in collaboration with various teams such as Product Team, Client Care, and Sales Support. He is responsible for handling the Mortgage department's escalation mailbox and providing resolutions to mitigate risks and losses to the bank.
Past Experience at CIBC
S AI Kumar Ashok has accumulated extensive experience in various roles at CIBC. In 2018, he worked as an NSL Support Specialist in CPR - COINS, Products, and Routine Support for four months at 5650 Yonge Street, North York. Prior to that, he served as a Mortgage Servicing Specialist from 2011 to 2014 in the Toronto, Canada Area. He also held a position in Sales and Service, specializing in Customer Acquisition and Retention Excellence, from 2006 to 2010.
Educational Background
S AI Kumar Ashok studied at Dr. MGR Educational and Research Institute, where he studied Dentistry and earned the title of Dental Surgeon. His education spanned from 1991 to 1996, totaling five years.
Responsibilities in Training and Reporting
In his role, S AI Kumar Ashok is responsible for creating training materials and conducting classroom training for Mortgage Contact Center and Internal Queue agents. He also generates and analyzes Monthly Trend Reports and Remediation Reports for various business lines, assisting in informed decision-making and strategic planning.
Mortgage Support Activities
S AI Kumar Ashok assists with new Mortgage funding and re-configurations, ensuring compliance with HPP Attestations. His duties are critical in maintaining the operational efficiency and risk management of the Mortgage department.