Salam Syriani
About Salam Syriani
Salam Syriani is a Senior Incident Manager & Team Leader at CIBC, with extensive experience in incident management and client technology analysis.
Title
Salam Syriani holds the title of Senior Incident Manager and Team Leader at CIBC. Additionally, he serves as the Contact Centre Delivery Incident Manager.
Current Roles at CIBC
Salam Syriani is currently working as a Senior Incident Manager and Team Leader at CIBC, based in Toronto. Separately, he is also the Contact Centre Delivery Incident Manager. These roles involve managing incidents and overseeing delivery processes within the CIBC contact center.
Past Roles at CIBC
Before his current roles, Salam Syriani worked at CIBC in various capacities. From 2011 to 2016, he served as a Senior Client Technology Analyst. Prior to that, from 2009 to 2011, he held the position of Service Desk Specialist. All these roles were based in Toronto, where he contributed to different technological and service-related functions.
Education and Expertise
Salam Syriani studied at the Toronto School of Business where he achieved a qualification in electronic computer networking. This educational background provides him with the technical foundation for his roles in incident management and technology services at CIBC.