Salma Chowdhury
About Salma Chowdhury
Salma Chowdhury is a Customer Service Representative at CIBC in Toronto, Ontario, with extensive experience in financial services and customer care roles.
Current Position at CIBC
Salma Chowdhury has been serving as a Customer Service Representative at CIBC in Toronto, Ontario, Canada since 2017. She directly interacts with clients, addressing their banking needs and queries. Her role involves ensuring customer satisfaction, handling financial transactions, and providing specialized advice in accordance with the bank's protocols and policies.
Experience at Scotiabank
From 2015 to 2016, Salma worked at Scotiabank in Toronto, Ontario, Canada, as a Customer Service Officer. In this position, she was responsible for offering tailored financial products to customers, processing transactions, and resolving customer complaints. Her experience at Scotiabank helped her develop skills in client relations and banking services.
Previous Roles in Financial Services
Salma has held various positions in financial services, including a stint as a Financial Services Representative at CIBC from 2014 to 2015. This role was critical in enhancing her understanding of financial products and services, as well as consumer banking needs. Prior to that, she served as a Customer Care Agent at Rogers Communications in 2007 and as a Customer Service Agent at McDonald's Corporation from 2006 to 2011. These roles contributed to her customer service expertise and developed her skills in client interaction and service management.
Educational Background
Salma pursued higher education at Seneca College, earning a Bachelor of Commerce in Financial Management and Finance from 2010 to 2014. She also studied Business Administration and Management at Centennial College from 2007 to 2010. This academic foundation provided her with essential knowledge in finance and administration, equipping her with skills necessary for her roles in the banking and financial services sectors.
Language Proficiency and Training
Salma Chowdhury is fluent in both English and Bengali, which allows her to communicate effectively with a diverse customer base. She is also actively pursuing the Canadian Securities Course (CSC) to further her expertise in financial services. Additionally, she leads new staff training initiatives to foster a productive and knowledgeable team environment.