Sam Mikhael
About Sam Mikhael
Sam Mikhael is an IT Specialist at CIBC with expertise in network and server troubleshooting, and experience in various roles across the telecom and IT sectors.
Title
Sam Mikhael is an IT Specialist at CIBC, a position he has held since 2018. In this role, he is responsible for troubleshooting server issues, managing Active Directory Users and Groups, coordinating with telecom vendors to resolve network and phone-related issues, and handling escalated client issues. His familiarity with the ServiceNow ticketing system enhances his ability to manage and resolve IT incidents effectively.
Education and Expertise
Sam Mikhael possesses a strong foundation in IT and Telecommunications. He earned an AEC in IT and Network Administration from Champlain College Saint-Lambert, where he studied from 2013 to 2017. Prior to this, he completed a Bachelor's degree in Telecommunications Engineering from Assiut University, graduating in 1998. His expertise includes troubleshooting server issues, Active Directory management, and utilizing SCCM for application deployment.
Background
Sam Mikhael's career includes diverse roles across several industries and locations. He began his career at Panasonic as a Test and Adjustment Equipment Engineer from 1998 to 2001 in 10th of Ramadan, Egypt. He then worked as an Implementation Manager at Nokia Siemens Network in Cairo from 2001 to 2011. In 2018, he briefly worked as an Information Technology Specialist at CBNIT in Quebec before moving to CIBC in Montreal.
Experience with Telecom Vendors and Network Issues
Throughout his career, Sam Mikhael has developed significant experience in coordinating with telecom vendors to resolve network and phone-related issues. His role at CIBC involves regular interaction with various telecom vendors to ensure network reliability and address any phone system problems that arise, demonstrating his ability to manage critical communication infrastructure.