Samira Affara
About Samira Affara
Samira Affara is the Director of Application Production Support at CIBC and the Senior Director of Portfolio Customer Support at OpenText, with extensive experience in technical support and customer service.
Title
Samira Affara is currently serving as the Director of Application Production Support at CIBC. In this role, she is engaged in overseeing the support and maintenance of application production environments.
Current Positions
Samira Affara is simultaneously holding two significant positions. Since 2021, she has been with CIBC in Toronto, Ontario, Canada, as the Director of Application Production Support. Additionally, she has been the Senior Director of Portfolio Customer Support at OpenText since 2013.
Previous Roles at OpenText
Before her current role at OpenText, Samira Affara served as Director of Connectivity Customer Support from 2006 to 2013. During this period, she managed a team tasked with providing technical support for connectivity products.
Career at Hummingbird
Samira Affara's career at Hummingbird spanned from 1994 to 2006. She held various positions including Director of Technical Support from 1999 to 2006, Manager of Technical Support from 1998 to 1999, and Product Specialist of Technical Support from 1994 to 1998.
Education and Expertise
Samira Affara earned her Bachelor of Science degree in Computer Science from York University, completing her studies from 1988 to 1992. Her educational background in computer science has been foundational to her career in technical and customer support.