Samita Ahmed
About Samita Ahmed
Samita Ahmed is a Senior Analyst at CIBC in Toronto, specializing in data analytics and visualization to enhance client experiences.
Current Position at CIBC
Samita Ahmed currently holds the position of Senior Analyst at CIBC in Toronto, Ontario, Canada. She started in this role in 2022. As a Senior Analyst, Samita specializes in transforming complex contact center data into valuable insights. Her responsibilities include preparing documents for efficient post-implementation client tracking and reporting, as well as examining data metrics to recommend strategies for increasing digital adoption in contact and banking centers.
Past Work Experience at CIBC
Before becoming a Senior Analyst, Samita Ahmed served as a Client Support Manager at Simplii Financial, a division of CIBC, from 2020 to 2022. In this role, her focus was on client support and ensuring high standards of service. Prior to that, she worked as a Personal Banking Representative at Simplii Financial from 2015 to 2020, accumulating extensive experience in personal banking services and client interactions.
Educational Background
Samita Ahmed pursued her higher education at the University of Toronto School of Continuing Studies, where she earned a Certificate in Data Analytics & Visualization in 2023. She has also studied at North South University, where she completed her Bachelor's Degree in HRM and Finance & Accounting from 2005 to 2009. Additionally, she holds a Certificate in Business Analysis - Data Driven Decision Making from the University of Toronto.
Expertise in Data Analytics
Samita Ahmed is proficient in data visualization using Tableau. Her expertise extends to conducting extensive data mining with tools like Verint and Tableau to enhance the client experience in self-service channels. Samita collaborates with the Channel Optimization group at CIBC to drive client-focused initiatives and identify patterns and trends through data visualization.