Samridhi Sood
About Samridhi Sood
Samridhi Sood is a Customer Service Representative at CIBC in Sudbury, Ontario, with a background in finance and human resources.
Current Role at CIBC
Samridhi Sood has been working as a Customer Service Representative at CIBC since March 2020. Based in Sudbury, Ontario, Canada, she is responsible for addressing customer inquiries, resolving issues, and providing excellent service. Her role requires strong problem-solving skills and a positive attitude, which she brings consistently to her work. Additionally, her proficiency with digital tools and computer applications, particularly Microsoft Office, supports her effectiveness in this position.
Previous Experience at eClerx
Before joining CIBC, Samridhi Sood worked as an Analyst at eClerx from 2018 to 2019. During her nine-month tenure in the Pune Area, India, she was involved in data analysis and process optimization tasks. This experience allowed her to develop analytical skills and the ability to manage complex datasets efficiently.
Volunteering at Poole Museum
In 2017, Samridhi Sood volunteered at Poole Museum in the UK for five months. Her volunteer work included assisting with museum operations, helping visitors, and supporting educational initiatives. This role enabled her to strengthen her communication skills and contribute to the cultural sector.
Educational Background
Samridhi Sood’s academic journey began at DAV (New Shimla), where she studied Commerce from 2007 to 2009. She then obtained a Bachelor of Commerce (B.Com.) degree from Himachal Pradesh University, Shimla, in 2012. Continuing her education at the same university, she achieved a Master of Business Administration (MBA) in Finance/Human Resources in 2014. In 2020, she completed a Diploma of Education in Finance, General from the IFSE Institute.