Sandra Gallo
About Sandra Gallo
Sandra Gallo is a Senior Manager, Project Delivery at CIBC and a Business Consultant at Manulife, with extensive experience in call center management and virtual team development.
Current Role at CIBC
Sandra Gallo currently holds the position of Senior Manager, Project Delivery at CIBC. She has been in this role since 2015. Her responsibilities include overseeing project delivery and ensuring effective management of resources to meet strategic objectives. The position is located at 3 Robert Speck Parkway, Mississauga.
Business Consultant at Manulife
In addition to her current role at CIBC, Sandra Gallo works as a Business Consultant on a contract basis at Manulife. She began this role in 2015. Her responsibilities include providing strategic consulting services and enhancing business operations.
Previous Experience at Manulife
Sandra Gallo served as Director, Business Services & Customer Service at Manulife from 2013 to 2015. During her tenure, she managed key business services and customer service initiatives, contributing to improved client relationships and operational efficiencies.
Career at Benesure Canada Inc.
Sandra Gallo worked at Benesure Canada Inc., a 100% virtual company, from 2002 to 2013 as Director, Business Operations. She led business operations during this period, focusing on achieving bottom-line objectives and developing remote teams.
Role at RBC / Royal Trust
Sandra Gallo spent 20 years at RBC / Royal Trust as Director, Operations Creditor Insurance from 1982 to 2002. Her role included managing operations related to creditor insurance, with a strong emphasis on operational efficiency and customer service at the location in Mississauga, ON.
Expertise in Call Center Management
Sandra Gallo has extensive experience in setting up and managing call centers, involving both back office administration and handling inbound and outbound calls. Her expertise extends to managing new business entry teams and third-party call centers, focusing on client retention and growth.
Leadership and Mentorship
Known as a strong leader, Sandra Gallo has built a reputation as a coach and mentor. She excels in developing 100% virtual teams to meet organizational objectives and has a proven track record of guiding teams to achieve bottom-line results.