Sandra Sherman
About Sandra Sherman
Sandra Sherman is the Director of Client Care, Contact Centre at CIBC, managing a team of 100 employees. She has extensive experience in various leadership roles at CIBC and TD.
Current Role at CIBC
Sandra Sherman is the Director, Client Care, Contact Centre at CIBC since 2022. She leads a team that serves as CIBC's second level resolution channel for all client-facing businesses across the enterprise. Sandra manages a team of 100 employees, including 8 Senior Managers and case managers, based in Toronto, Ontario, Canada.
Previous Positions at CIBC
Prior to her current role, Sandra Sherman held various positions at CIBC. From 2020 to 2022, she was the Director, Advice Capability, Strategy & Transformation. Between 2019 and 2020, she served as Community General Manager for 8 months. She was a Banking Centre Leader from 2018 to 2019, after starting as a Banking Centre Leader Intake in 2017 for 6 months.
Career at TD Bank
Before joining CIBC, Sandra Sherman worked at TD Bank for several years. Her roles included HR Operations Manager from 2016 to 2017, Group Manager at the Human Resources Contact Centre from 2014 to 2016, Manager in Human Resources, Corporate Shared Services from 2013 to 2014, and Human Resources Relationship Manager from 2012 to 2013. She also served as Branch Manager from 2010 to 2012 and Group Manager at the Easyline Contact Centre from 2009 to 2010.
Early Career Experience at TD
Sandra Sherman began her career at TD Bank, where she held a variety of roles. She was Manager, Financial Services from 2007 to 2008, and Financial Advisor from 2006 to 2007. From 2004 to 2006, she served as a Facilitator in Learning & Development. Her earliest roles at TD included Manager of Customer Service, Sales & Service Admin, Customer Relations Coordinator, and Customer Service Representative from 1998 to 2004.
Leadership and Team Management
In her current capacity at CIBC, Sandra Sherman leads a significant team of professionals. She manages a total of 100 employees, which includes 8 Senior Managers and several case managers. Her team is instrumental in providing resolutions to client issues, showcasing her leadership capabilities in handling large teams and complex client care operations.