Sandra Sherman
About Sandra Sherman
Sandra Sherman is the Community General Manager at CIBC, with extensive experience in banking and human resources management.
Community General Manager at CIBC
Sandra Sherman is currently serving as the Community General Manager at CIBC. She has held this role since 2019. Her responsibilities include overseeing community banking operations, ensuring customer satisfaction, and driving local business growth. Sandra's leadership aims to align CIBC's services with the needs of the communities they serve, strengthening customer relationships and enhancing community engagement.
Previous Roles at CIBC
Before her current position, Sandra Sherman worked at CIBC in various leadership roles. From 2018 to 2019, she served as Director, Banking Centre Leader, and from 2017 to 2018, she held the position of Senior Manager, Banking Centre Leader. Her responsibilities in these roles included managing banking center operations, staff training, and customer service excellence.
Human Resources Roles at TD Bank
Sandra Sherman's tenure at TD Bank spanned several roles primarily in the human resources department. From 2016 to 2017, she was the Human Resources Operations Manager. She also worked as Group Manager, Human Resources Service Channel from 2014 to 2015, and as Manager, Human Resources, Corporate Shared Services, a role she held from 2013 to 2014. Additionally, she served as Human Resources Relationship Manager from 2012 to 2013. These roles involved overseeing HR operations, employee relations, and development programs to enhance organizational effectiveness.
Branch and Customer Service Management at TD Bank
Sandra Sherman's experience at TD Bank includes roles focused on branch and customer service management. She was the Branch Manager from 2010 to 2012 and Group Manager at EasyLine Contact Centre from 2009 to 2010. Sandra started her career at TD in customer-facing roles such as Manager, Financial Services (2007-2008) and Financial Advisor (2006-2007), and earlier as a Facilitator in Learning and Development (2004-2006) and Senior Manager, Customer Service (2003-2004). These positions involved leading branch operations, enhancing customer service, and training employees.
Education at Durham College
Sandra Sherman attended Durham College, completing her studies over two periods. She studied from 1992 to 1994 and from 1992 to 1993. Her education at Durham College laid the foundation for her extensive career in banking and human resources, contributing to her comprehensive understanding of business management and community engagement.