Sarah Mc Auley
About Sarah Mc Auley
Sarah Mc Auley is a Sr. Service Specialist at CIBC with over 20 years of experience in the finance industry, focusing on technology and service delivery processes.
Current Role at CIBC
Sarah Mc Auley currently serves as a Sr. Service Specialist at CIBC, a role she has held since 2019. She operates out of the Toronto, Canada area. Her responsibilities include overseeing service delivery processes and ensuring alignment with industry best practices. Sarah's extensive experience at CIBC has provided her with the skills needed to effectively manage and improve service-oriented workflows.
Past Experience at CIBC
Sarah Mc Auley has held multiple roles at CIBC over her career. Between 2018 and 2019, she worked as a Project Manager - National Sales & Service. From 2016 to 2018, she served as Sr. Manager - Delivery Leads. Sarah also held the position of Project Lead/Senior Consultant - Engineering Service Governance, Global Systems Engineering from 2014 to 2016. Prior to these roles, she worked as Implementation Lead - Application Operations Shared Services from 2012 to 2014, and as Release Specialist - ACS Shared Services from 2009 to 2012. Her initial roles at CIBC included Senior Application Developer - Remittance (INTRIA) from 1999 to 2009, and Senior Bilingual Point-Of-Sale Support Officer from 1997 to 1999.
Education and Qualifications
Sarah Mc Auley's educational background includes a diploma in Computer Engineering and Computer Technology from Humber College. She has completed numerous professional courses such as the ITIL Intermediate Qualification: Planning Protection & Optimization from Learning Tree International, and the ITIL Service Capability: Release Control & Validation from Global Knowledge. Other qualifications include Emotional Intelligence for Personal Leadership from CIBC - Internal, and Developing Your Leadership Voice from LearningTree. Additionally, she attended Destech and completed her general secondary curriculum in sciences at Lasalle High School, earning a diploma.
Technical Skills and Expertise
Sarah Mc Auley is proficient in various aspects of technology and service delivery. She is skilled in SharePoint, Service Centre, and the Microsoft suite of applications. Her familiarity extends to operating systems such as DOS, Novel, UNIX, Windows, and Linux. Sarah possesses programming skills in languages like C, VB, Javascript, and Java. She also has comprehensive knowledge of mainframe, networks, backend infrastructure, internet/intranet architecture, web transaction processing, and security. Her database expertise includes working with Oracle, SQL, and Sybase, while her experience with enterprise technologies covers Weblogic, MQ, SiteMinder, AD, Cognos, and Informatica.
Industry Experience
With over 20 years of experience in the finance industry, Sarah Mc Auley has developed a deep understanding of technology and service delivery processes. Her work includes everyday familiarity with ITIL Service Transition and Service Operations processes. Besides her technical acumen, Sarah is a strong advocate for Emotional Intelligence, aiming to educate others on this essential skill set. Her extensive career at CIBC and dedication to continuous learning underscore her commitment to improving service delivery according to industry best practices.