Sarah Mikha
About Sarah Mikha
Sarah Mikha is a Business Analyst and Fraud Analyst at CIBC with a background in dispute resolution, customer service, and a double major in Biology and Psychology from York University.
Current Role at CIBC
Since 2020, Sarah Mikha has been working at CIBC as a Business Analyst/Fraud Analyst. In this role, she plays a crucial part in identifying and mitigating fraudulent activities. Her responsibilities include conducting reviews of flagged transactions and collaborating with departments such as Deposit Monitoring, Scam Investigation, and Account Open to verify clients' financial behaviors. Sarah actively participates in team discussions to develop new strategies to combat fraud.
Previous Experience at CIBC
From 2018 to 2020, Sarah Mikha served as a Dispute and Credit Representative at CIBC in Toronto, Ontario, Canada. During her tenure, she gained valuable experience in handling disputes and managing credit-related issues, which laid the groundwork for her current role as a Business Analyst/Fraud Analyst.
Past Positions in Customer Service
Before her roles at CIBC, Sarah Mikha accumulated substantial experience in customer service. She worked at Jerusalem Restaurant as a Waitress from 2015 to 2018, at Shoppers Drug Mart as a Cosmetic Consultant/Advisor from 2014 to 2015, and at Sunrise Bagel Cafe as a Barista/Cashier from 2008 to 2015. These roles helped her develop strong interpersonal and communication skills.
Educational Background
Sarah Mikha pursued higher education at York University, where she earned a Bachelor of Science with Honours, double majoring in Biology and Psychology. This academic background provided her with a solid foundation in scientific principles and human behavior analysis. Prior to York University, she completed her High School Diploma at Father Henry Carr Catholic Secondary School between 2008 and 2011.