Sasi Poomalai
About Sasi Poomalai
Sasi Poomalai is a Senior Manager at CIBC, specializing in Enterprise Applications & Support, with a background in digital transformation and process re-engineering.
Current Position at CIBC
Sasi Poomalai is presently serving as Senior Manager - Enterprise Applications & Support at CIBC since 2017. Located in the Toronto, Canada Area, he oversees the management and support of enterprise applications. His role primarily involves ensuring seamless operation of these applications to meet the organization's needs and strategic goals.
Previous Role at Bell
Before joining CIBC, Sasi Poomalai worked as Senior Project Manager - Digital & Channels at Bell from 2014 to 2017. Based in Toronto, Ontario, Canada, he managed digital transformation initiatives and enhanced channel capabilities. His focus was on improving customer engagement and streamlining digital processes within the organization.
Experience at Tech Mahindra
Sasi Poomalai held the position of Director - Digital & Channel Platforms at Tech Mahindra from 2007 to 2014. In this role, he led various digital transformation initiatives and process re-engineering efforts in the context of contact centers and digital channels. His leadership was instrumental in executing strategies that optimized operations and improved efficiency.
Technical Consultant at HP
Between 2003 and 2007, Sasi Poomalai served as a Technical Consultant at HP. His responsibilities included providing technical expertise and consulting services to enhance the effectiveness of IT solutions. During his tenure, he contributed to several projects that streamlined technical operations and supported business objectives.
Educational Background
Sasi Poomalai studied at the University of Madras, where he achieved a Master of Computer Applications (MCA). His academic background in computer science provided a solid foundation for his career in digital transformation, operations optimization, and IT service management.