Sébastien François Gravel
About Sébastien François Gravel
Sébastien François Gravel is the Director of Client Insights, Reporting & Deep Dives at CIBC, with extensive experience in coaching, human relations, and call center operations.
Current Position at CIBC
Sébatien François Gravel currently holds the position of Director, Client Insights, Reporting & Deep Dives at CIBC. He has been in this role since 2015. His responsibilities likely include providing strategic insights, generating detailed client reports, and conducting in-depth analyses to improve client experiences and operational efficiency. Through this role, he has developed a comprehensive understanding of client needs and data analytics.
Previous Roles at CIBC
Prior to his current position at CIBC, Sébastien François Gravel has held several other roles within the organization. He was Senior Manager, Audit, Quality & Contact Analysis from 2012 to 2015, where he focused on quality assurance and audit processes. Before that, he served as Manager Contact Analysis from 2010 to 2012, and Manager, Quality Assurance from 2008 to 2010. Additionally, he worked as a Learning Specialist from 2002 to 2008 and started his career at CIBC as a Customer Solution Manager from 1998 to 2001.
Coaching and Human Relations Focus
A key aspect of Sébastien François Gravel's professional profile is his strong focus on coaching and human relations. His emphasis on these areas highlights his ability to enhance team performance and employee development. His expertise in coaching is complemented by his experience in handling union negotiations, which underscores his capability to manage complex discussions and agreements.
Experience in Training and Facilitation
Sébatien François Gravel is also a professional trainer and facilitator with seven years of experience designing training programs. His training work involves creating educational materials and conducting sessions that improve employee skills and knowledge. This background demonstrates his commitment to continuous professional development and his ability to transfer knowledge effectively.
Background in Call Center Operations
With 13 years of experience in various roles within the call center industry, Sébastien François Gravel possesses a deep understanding of call center operations. His extensive background includes working in positions that ranged from frontline management to strategic oversight. This experience has provided him with insights into improving call center efficiency and customer service quality.