Senh Chong
About Senh Chong
Senh Chong is a Sr. Dialer Analyst at CIBC in Ontario, Canada, with extensive experience in dialer management and IT support.
Current Position at CIBC
Senh Chong is currently serving as the Sr. Dialer Analyst at CIBC. He started in this role in 2021 and is based in Ontario, Canada. In this position, he is responsible for overseeing the dialing systems, ensuring optimal performance and accuracy in operations. His role involves analyzing data related to dialer operations and implementing strategies to improve efficiency.
Previous Roles at ARO Inc.
Before joining CIBC, Senh Chong worked at ARO Inc. from 2010 to 2021. During this period, he held multiple positions, starting as a Data Acquisition Operator and IT Support from 2010 to 2019. He was later promoted to Dialer Manager, a role he held from 2019 to 2021. His responsibilities included managing dialer systems, supporting IT operations, and ensuring the successful execution of dialing campaigns.
Experience at iQor
Senh Chong also gained substantial experience at iQor, where he worked from 2005 to 2010. Initially, he served as a Collection Agent and Client Support for a year, before transitioning to the role of Dialer Support/ADAD Operator, which he held from 2006 to 2010. His duties involved supporting automated dialing systems and ensuring compliance with operational standards.
Educational Background
Senh Chong has a diverse educational background, holding multiple qualifications. He earned a BA in Computer Science from Laurentian University - Algoma University College in 2011. In addition, he holds a Certificate in Financial Compliance Administration from Seneca College of Applied Arts and Technology, obtained in 2005. Chong also completed a Business Computer Systems program at Seneca College, graduating in 2003.