Serge Narcisse Oko
About Serge Narcisse Oko
Serge Narcisse Oko is a Fraud Claims Specialist at CIBC Fraud Loss Prevention and Investigation, with extensive experience in handling complex fraud cases and engaging in investigative activities.
Title
Serge Narcisse Oko holds the title of Fraud Claims Specialist. He currently works at CIBC Fraud Loss Prevention and Investigation (FLP&I) and CIBC Bank.
Current Roles at CIBC
Serge Narcisse Oko has been working at CIBC Fraud Loss Prevention and Investigation (FLP&I) since 2012, where he holds the position of Fraud Claims Specialist. Concurrently, he works at CIBC Bank as a Fraud Specialist since 2011. In these roles, he is responsible for handling complex fraud cases, connecting with merchants to stop shipments, and gathering client details for investigations. He also analyzes and determines the nature of fraudulent activities and ensures the legitimacy of cardholder claims.
Previous Positions
Before his current role, Serge Narcisse Oko worked at CIBC FLP&I as a QCR-Verification Officer from 2010 to 2012. Prior to that, he worked at Manpower from 2009 to 2010 as an Associate for CIBC-Mortgage Disability Insurance and Home Warranty Processing Clerk-Mortgages. From 2008 to 2009, he served as a Bilingual Customer Service Representative at ONE Contact. He also worked at AXA-Bank and Insurance as a Bilingual Specialist Support Analyst from 2006 to 2008.
Educational Background
Serge Narcisse Oko studied at George Brown College, where he completed a course in Information Technology Oracle Database and achieved an Introduction to Oracle PL/SQL9i from 2011 to 2012. He holds a Master's degree in Information System and Technology Engineering from Moscow State University, where he studied from 2000 to 2005.
Fraud Investigation Responsibilities
In his role as a Fraud Claims Specialist, Serge Narcisse Oko is tasked with handling complex fraud cases, engaging in difficult conversations with clients, and mitigating instances of friendly fraud. He is responsible for analyzing and determining the nature of fraudulent activity, connecting with merchants to stop shipments, and requesting sales draft copies for disputed transactions. He also reports fraudulent transactions to MasterCard and VISA International according to the TC40 reporting process.