Shakila Alvarez Benjamin
About Shakila Alvarez Benjamin
Shakila Alvarez Benjamin is a Content Writer & Editor at CIBC with extensive experience in client acquisition, retention, and credit card services.
Professional Background
Shakila Alvarez Benjamin is a Content Writer & Editor currently employed at CIBC. She has been in this role since 2021. Her experience at CIBC began earlier, working as a Client Acquisition and Retention Specialist from 2018 to 2021, and as a Credit Card Specialist from 2013 to 2018. Shakila’s career also includes a role as a Social Media Coordinator at Seneca College from 2009 to 2010, and earlier, she served as an Assistant Manager at the ALDO Group from 2006 to 2012.
Education and Expertise
Shakila Alvarez Benjamin holds a Bachelor of Arts (Hons.) in Communication and Media Studies from York University. Additionally, she earned an Associate's degree in Radio and Television from Seneca College. Her educational background equips her with strong communication skills and a deep understanding of media and storytelling, which she applies in her professional endeavors.
Skills in Client-Centric Experiences
Shakila has expertise in enhancing client-centric experiences across various platforms. This includes a strong focus on Customer Relationship Management (CRM) within the retail and financial sales sectors. She has demonstrated her ability to improve client interactions and retention through her roles at CIBC and her earlier positions in the retail industry.
Mentoring and Coaching
Shakila possesses skills in mentoring and coaching, with a dedicated focus on motivating employees. Her experience in various roles has provided her with valuable insights into team management and employee development, which she leverages to foster a positive and productive working environment.
Communications and Storytelling
With a strong background in communications and storytelling, Shakila excels in cultural and experimental practices. Her roles have required her to craft compelling narratives and engage effectively with diverse audiences, showcasing her ability to convey complex ideas simply and clearly.