Shannon Knowles
About Shannon Knowles
Shannon Knowles is the Customer Service Manager at CIBC.
Title
Shannon Knowles currently holds the position of Customer Service Manager at CIBC. This role involves overseeing the customer service department, ensuring high-quality service delivery, and managing customer relationships. The position demands strong leadership and communication skills, as well as a deep understanding of customer service protocols and best practices.
Company
Shannon Knowles is employed at the Canadian Imperial Bank of Commerce (CIBC), a major Canadian bank with a variety of financial services including personal banking, business banking, and wealth management. CIBC is known for its customer-focused approach, and Shannon's role as Customer Service Manager contributes significantly to maintaining and enhancing the bank's reputation for customer satisfaction.
Work Experience at CIBC
Shannon Knowles has been working at CIBC since 2003. Over the course of more than two decades, Shannon has accumulated extensive experience in customer service management. This long tenure reflects a sustained commitment to excellence in managing customer service teams and delivering effective solutions to client issues.