Sharfi Shakhawat , MBA
About Sharfi Shakhawat , MBA
Sharfi Shakhawat is a Business Support Officer at CIBC with a background in finance and management, holding an MBA from Southeast University, Bangladesh.
Current Position at CIBC
Sharfi Shakhawat currently serves as a Business Support Officer at CIBC, a role he has held since 2022. His responsibilities include processing and fulfilling retail and non-credit customer requests through Electronic Banking Channels. He identifies unresolved issues, escalating them to the Team Leader for further analysis. Additionally, he assists in training new staff and cross-trains in other positions to support during peak times. His role is crucial for ensuring that service level agreements are met and maintaining client satisfaction through continuous process improvement.
Previous Positions
Prior to his current role at CIBC, Sharfi Shakhawat has accumulated diverse work experience. He worked at Amazon as a Fulfillment Associate from 2021 to 2022. He had a brief tenure at Dear-Born Baby as a Team Supervisor in 2021. From 2016 to 2021, he served as an Assistant Manager at 7-Eleven Division of the Southland Corporation. Before this, he was a Senior Account Executive at Kazi IT Center Ltd. in Bangladesh from 2014 to 2015.
Educational Background
Sharfi Shakhawat holds an MBA in International Finance & HRM from Southeast University in Bangladesh, where he studied from 2013 to 2014. He also achieved a Bachelor of Business Administration (BBA) in International Finance from Eastern University, Bangladesh, where he studied from 2009 to 2012. His educational background has provided him with a strong foundation in finance and human resource management.
Professional Skills and Expertise
Throughout his career, Sharfi Shakhawat has developed expertise in both retail and non-credit customer service through electronic banking channels. He is skilled in processing customer requests and identifying issues that require escalation. He also has experience in training staff to ensure process consistency and efficiency. His cross-training in various roles enables him to offer critical support during peak times, helping to meet service level agreements and improve client satisfaction.