Shelley Therriault
About Shelley Therriault
Shelley Therriault is a Senior Technical Writer at CIBC with extensive experience in technical writing, documentation, and project management across various financial institutions and organizations in Toronto.
Current Position at CIBC
Shelley Therriault currently holds the position of Senior Technical Writer at CIBC. Starting in 2015, she has brought extensive experience to her role, contributing to the bank's documentation and technical writing needs. Based in Toronto, Shelley utilizes her expert knowledge to develop and maintain critical documentation for various operations within the bank.
Previous Roles in Technical Writing
Before her current role at CIBC, Shelley Therriault amassed a wealth of experience through various positions. She served as a Documentation Consultant at OTPP in 2015 and worked as a Senior Technical Writer focused on AML Model Risk Management at BMO Financial Group. Additionally, she had significant tenures at First National Financial LP and the Ministry of Health and Long-Term Care, showcasing her versatility and commitment to excellence in documentation.
Experience at Financial and Health Institutions
Shelley Therriault's career includes extensive work in both financial and health sectors. She was a Business Process Writer/Documentation Consultant at the Canada Pension Plan Investment Board for four years and contributed to the Ministry of Health and Long-Term Care as a Technical Writer on multiple occasions. Her roles involved creating and updating critical documentation to support operations and compliance.
Educational Background
Shelley Therriault holds a Technical Writing Certificate from Humber College and a Bachelor of Commerce in Industrial Relations from McGill University. These academic achievements provided her with a solid foundation in technical writing and business processes, which she has applied throughout her extensive career.
Key Projects and Contributions
Throughout her career, Shelley Therriault has led and contributed to various key projects. Notably, she developed comprehensive documentation for Retail Card Settlement Operations and revamped several documentation projects to ensure their relevance and currency. Her meticulous approach to maintaining and updating documentation has been a vital asset to the organizations she has worked with.