Sherica N.
About Sherica N.
Sherica N. is a Client Resolution Specialist at CIBC with extensive experience in both the furniture and banking industries, particularly in credit card services.
Current Role at CIBC
Sherica N. currently holds the position of Client Resolution Specialist at CIBC. She started this role in 2021. In this capacity, she addresses client issues and resolves them efficiently, demonstrating her skills in customer service and problem-solving.
Past Roles at CIBC
Before becoming a Client Resolution Specialist, Sherica N. worked at CIBC in various capacities. From 2020 to 2021, she served as a Sales and Service Specialist, helping customers with their banking needs. Prior to that, she was a Call Center Customer Service Representative for 8 months in Lawrence Ave, from 2019 to 2020, where she honed her skills in client relations within a fast-paced environment.
Current Role at Leon's Furniture
Sherica N. is currently engaged in front office roles at Leon’s Furniture in Scarborough, Toronto, Ontario, Canada. She began working there in 2018, taking on responsibilities as a Front Desk Attendant and Front Office staff where she manages customer interactions and administrative tasks.
Previous Experience at Leon's Furniture
Sherica N. started her career at Leon’s Furniture as a Sales Associate from 2017 to 2018 in Scarborough. During this time, she developed significant experience in sales and customer service, helping customers find the right furniture products for their needs.
Extended Tenure at Courts Jamaica Ltd
From 1998 to 2016, Sherica N. worked at Courts Jamaica Ltd, taking on dual roles as a Sales Associate and Extended Warranty Coordinator. Over her 18-year tenure, she gained deep insights into product sales and post-purchase support, contributing to her expertise in the furniture industry.
Education and Qualifications in Accounting
Sherica N. attended Seneca College from 2016 to 2018, where she pursued a College Diploma in Accounting. Additionally, she studied Accounting at Northern Caribbean University, earning a Bachelor's degree. This educational background provides her with a solid foundation in business administration, complementing her practical experience in sales and customer service.