Sherine Duarte
About Sherine Duarte
Sherine Duarte is the Manager of Client Experience at CIBC in London, Canada, with a background in business from Fanshawe College.
Manager, Client Experience at CIBC
Sherine Duarte has been serving as the Manager of Client Experience at CIBC since 2015. In this role, Sherine is responsible for overseeing client interactions and ensuring a high standard of customer service. Based in the London, Canada Area, she works to implement strategies that enhance client satisfaction and streamline customer service operations. Her leadership focuses on maintaining strong relationships with clients and improving service efficiency.
Previous Roles at CIBC
Before her current position, Sherine Duarte held various roles at CIBC. From 2010 to 2015, she worked as an Assistant Branch Manager, where her duties included supervising branch staff, managing client accounts, and contributing to branch financial goals. Prior to this, from 2007 to 2010, she served as a Customer Service Representative. In this entry-level position, Sherine provided frontline support to clients, addressing their inquiries and resolving issues to ensure customer satisfaction.
Educational Background
Sherine Duarte pursued higher education at Fanshawe College, where she studied Business and earned a Business Diploma. Her academic journey at Fanshawe College spanned from 2004 to 2007. The program equipped her with foundational business skills and knowledge, preparing her for a career in the financial services industry.
Work Location and Experience
Throughout her career, Sherine Duarte has been based in the London, Canada Area. Her extensive experience at CIBC, from her entry-level role as a Customer Service Representative to her current position as Manager of Client Experience, highlights her commitment to the financial services sector. Her progression within the company demonstrates her capabilities and contributions to client service excellence.