Shifali Singla
About Shifali Singla
Shifali Singla is the Manager of Client Advice at CIBC, overseeing a team of 25 employees and participating in community events.
Current Position at CIBC
Shifali Singla currently serves as the Manager, Client Advice at CIBC Scarborough Durham Market Banking Centre. She has been in this role since 2021. Her responsibilities include managing a team of 25 employees and actively participating in community events. She also makes Net Promoter Score (NPS) calls to assess client satisfaction and provides training and coaching to Financial Services Representatives (FSRs) and Customer Service Representatives (CSRs).
Previous Experience at CIBC
Before her current role, Shifali Singla held positions at CIBC as a Senior Financial Services Representative from 2019 to 2021 and as a Financial Services Representative from 2018 to 2019. In these roles, she accumulated valuable experience in customer service and client management within Toronto, Canada.
Other Professional Experience
Shifali Singla has also worked at Premium Sweets & Desserts Inc. and Tajmahal Foods in 2018 for 7 months each, where she served as a Sales Representative and Accounts Payable Manager, respectively. Additionally, she worked as an Account Manager at Ganesh Oil Company from 2013 to 2017 in Punjab, India, where she gained extensive experience in account management.
Education and Academic Background
Shifali Singla holds a Masters in Entrepreneurship and Family Business from Panjab University, achieved between 2015 and 2017. Prior to that, she completed her Bachelor of Commerce (BCom) from Panjab University, Chandigarh, between 2012 and 2015. She also studied International Business at Centennial College for 11 months in 2018 and attended Budha Dal Public School, Patiala from 2007 to 2010.