Shirley Fong
About Shirley Fong
Shirley Fong is a Compliance Analyst and Investigator at CIBC with over 10 years of experience in the insurance and banking industry.
Title and Current Position
Shirley Fong is currently employed as a Compliance Analyst and Investigator at CIBC in Toronto, Ontario, Canada. She has been with CIBC since 2016, leveraging her expertise in compliance and investigation to ensure regulatory adherence and maintain the integrity of financial operations.
Previous Professional Experience
Before her current role, Shirley Fong gained varied experience across different industries. She worked at Hot Docs, Luminato Fringe, Tangled Arts Disability, Jane's Walk, Fan Expo, and TIFF in administration, customer service, and marketing from 2014 to 2015. Prior to that, she was a Policy Issue Specialist at John Hancock Financial Services in Boston from 2008 to 2013. Additionally, she held multiple positions at Manulife from 2000 to 2008, including Group Benefits Administrator, Policy Insurance Specialist, and Document Coordinator - Imaging and Indexing.
Educational Background
Shirley Fong has a diverse educational background. She studied Studio Arts at OCAD University and earned a Bachelor of Applied Science in Psychology from the University of Toronto. Her education has equipped her with a unique blend of artistic and scientific knowledge, which she applies effectively in her professional roles.
Skills and Expertise
Shirley Fong specializes in quality control, writing and editing, and documentation. She has extensive experience in using software tools such as Excel, MS Word, PowerPoint, Access, and Lotus Notes. Throughout her career, she has consistently achieved over 95% accuracy rates, even while managing tight deadlines and multiple responsibilities. Her focus on teamwork, clear communication, and relationship building helps her deliver outstanding results.
Mentorship and Professional Development
Shirley enjoys training and mentoring new employees. She develops job aids to enhance their effectiveness in their roles. Her commitment to professional development ensures that she not only grows in her career but also contributes to the growth of her colleagues and the organization as a whole.