Shreya Bhutani
About Shreya Bhutani
Shreya Bhutani is a Team Leader at CIBC in Toronto, with a diverse background in e-commerce, BPO, and hospitality industries.
Current Position at CIBC
Shreya Bhutani currently holds the title of Team Leader at CIBC in Toronto. She assumed this position in 2021. At CIBC, Shreya leads a team, drawing on her extensive experience in customer service and team management. Her role involves overseeing operations and ensuring the delivery of high-quality service.
Previous Experience at CIBC
Before becoming a Team Leader, Shreya Bhutani worked as a Chat Specialist at CIBC from 2019 to 2021. During her tenure, she effectively managed customer interactions through chat services, honing her communication and problem-solving skills.
Roles at Praxis Services Pvt. Ltd.
Shreya Bhutani worked at Praxis Services Pvt. Ltd. taking on the roles of Deputy Manager and Assistant Manager from 2017 to 2019 in Gurgaon, Haryana, India. These positions were pivotal in her career growth, where she gained significant management experience and developed a deeper understanding of business operations.
Hospitality Industry Background
Shreya Bhutani began her career in the hospitality industry. She worked at reputable establishments including ITC Hotels, Leela Hotel Ambience, Oberoi Hotels & Resorts, and Crowne Plaza Today in various capacities such as Team Leader-Operations, Reservation Executive, and Guest Service Associate. This extensive experience provided her with robust skills in customer service, hotel reservations, and guest relations.
Educational Background
Shreya Bhutani holds a BSc. in Hotel/Motel Administration/Management from the Institute of Hotel Management, where she studied from 2007 to 2010. She completed her earlier education at Apeejay School, attending from 1995 to 2007. Her formal education laid a strong foundation for her career in the hospitality and service industries.
Experience Across Multiple Sectors
Shreya Bhutani has diversified her career by gaining experience in the E-commerce, BPO, and hospitality sectors. Her roles in these industries have enabled her to develop a unique skill set that includes team management, customer service, and operational oversight. This multi-faceted experience positions her well for leadership roles in various fields.