Simon Leung
About Simon Leung
Simon Leung is the Senior Director of Client Experience Measurement at CIBC and Director of Customer Experience Insights at Rogers Communications, with a diverse background in marketing, business development, and strategy.
Company: CIBC
Simon Leung is currently working as the Senior Director of Client Experience Measurement at CIBC, a role he has held since 2019. Based in Toronto, Ontario, Canada, Leung focuses on overseeing and optimizing the measurement of client experiences to enhance customer satisfaction and loyalty. His position at CIBC involves strategic planning, data analysis, and the implementation of client feedback systems. His work contributes to the overall mission of the bank to provide superior customer service.
Title: Senior Director Client Experience Measurement
Simon Leung serves as the Senior Director of Client Experience Measurement at CIBC. In this role, he is responsible for leading efforts to measure and improve the experience of CIBC clients. His efforts include analyzing client feedback, developing strategic initiatives, and ensuring the bank’s services meet the highest standards of client satisfaction.
Previous Roles at Rogers Communications
Simon Leung has held several key roles at Rogers Communications. From 2015, he worked as the Director of Customer Experience Insights, leading the efforts to understand and improve customer experiences. Prior to that, he served as the Senior Manager of Corporate Strategy (2008-2015), where he was involved in strategic planning and corporate initiatives. He also worked as the Manager of Segment Marketing from 2006 to 2008, focusing on targeted marketing strategies to different customer segments.
Background in Marketing and Business Development
Simon Leung has an extensive background in marketing and business development. His career includes a position as Manager of Marketing and Business Development at AECL from 2002 to 2006, where he worked on marketing strategies and business growth. Before that, he served as the International Channel Manager at Autobranch Technologies from 2000 to 2001, and as the Manager of Business Development at CGI from 1998 to 2000. These roles helped solidify his expertise in market analysis, business expansion, and strategic partnerships.
Education and Expertise
Simon Leung holds a Master of Business Administration with a focus on Marketing from the Ivey Business School at Western University. Additionally, he studied Engineering, Management, and Physics at McMaster University. This educational background provides him with a solid foundation in both technical and business disciplines, allowing him to approach client experience measurement and business strategy with a well-rounded perspective.