Simran Jaluria
About Simran Jaluria
Simran Jaluria is a Helpdesk Technical Support Analyst at CIBC with extensive experience in IT support and troubleshooting.
Title
Simran Jaluria is currently serving as a Helpdesk Technical Support Analyst at CIBC in Toronto, Ontario, Canada, a role she has been holding since 2020. Her work involves providing technical support and troubleshooting for a broad range of IT-related issues.
Employment at IBM
In 2020, Simran Jaluria worked as an IT Helpdesk Technical Support Analyst at IBM in Markham, Ontario, Canada, for a duration of 10 months. During this period, she focused on providing technical assistance and solving IT infrastructure problems for IBM clients and staff.
Experience at Gatestone & Co.
Simran Jaluria worked as a Technical Support Representative at Gatestone & Co. from 2019 to 2020. Over 7 months, she managed and resolved technical issues, offering reliable support to ensure smooth operations.
Role at Securitas Group
From 2018 to 2019, Simran Jaluria was employed as a Security Guard at Securitas Group in Toronto, Ontario. Over this 9-month tenure, she was responsible for maintaining safety and security protocols, demonstrating her versatility in different roles.
Education and Expertise
Simran Jaluria studied Network and System Administration/Administrator at Centennial College from 2017 to 2019, where she earned a High School Diploma. Her expertise includes troubleshooting VPN issues, Cisco AnyConnect, and work-from-home technologies like Workspace Desktop Edition and Cisco I.P communicator. She is proficient in managing Microsoft Teams and Skype for Business communications, and skilled in using remote support applications such as SCCM, Go to Assist, and Cyberark. She also has significant experience in troubleshooting HP Printers and Blackberry phones, particularly on Android systems.