Smit Prajapati
About Smit Prajapati
Smit Prajapati is a Senior Team Lead at CIBC with extensive experience in team management and customer service across various industries.
Current Position at CIBC
Smit Prajapati is presently serving as a Senior Team Lead at CIBC. Starting his tenure in 2021, Smit oversees team leadership while striving to meet and exceed organizational objectives. He brings a wealth of experience from previous roles that have shaped his approach to leadership and team management within the banking sector. His role reflects his continuous ambition to advance within the banking industry.
Past Experience at Concentrix
Before joining CIBC, Smit Prajapati worked as a Team Lead at Concentrix from 2019 to 2021 in Mississauga, Ontario, Canada. During his two-year term, he led various team initiatives and contributed to the company's customer service and operational goals. His ability to manage and develop team members helped enhance overall team performance.
Career Path in Supervisory Roles
Smit's career includes significant supervisory roles at ContactPoint 360 Global HQ and Dairy Queen. At ContactPoint 360 Global HQ (2018-2019), he acted as a Team Supervisor in Mississauga, Ontario. At Dairy Queen (2017-2018), he developed crucial team management and motivational skills as a Manager. These roles provided him with the foundation for effective team leadership and operations management.
Educational Background in Business Management
Smit Prajapati possesses a strong educational background in business management. He earned a post-graduate diploma in Business Management in Finance and Banking from Lambton College, attending from 2013 to 2015. Additionally, he holds a Bachelor of Business Administration (BBA) in Human Resources Management/Personnel Administration from Gujarat University, which he completed between 2010 and 2013.
Professional Recognition and Future Aspirations
Throughout his diverse career, Smit has been recognized for his ability to train new agents effectively and for consistently meeting sales training goals. Demonstrating a strong understanding of customer needs and negotiation skills from his time with SiriusXm, he seeks to further his career in the banking sector. Currently, he is preparing for the Canadian Securities Course (CSC) exam, underscoring his commitment to professional growth.