Somna Sharma
About Somna Sharma
Somna Sharma is a Customer Service Representative at CIBC in Toronto, Ontario, Canada, with extensive experience in sales administration and executive support roles in India.
Current Position at CIBC
Somna Sharma has been working as a Customer Service Representative at CIBC since 2016. Based in Toronto, Ontario, Canada, her role involves engaging with customers, addressing their financial needs, and providing support with banking services. Her experience with various banking software applications aids in enhancing overall efficiency and customer satisfaction during service interactions.
Previous Role at Aggressive Electronics Pvt Ltd
From 2008 to 2015, Somna Sharma worked as a Sales Administrator at Aggressive Electronics Pvt Ltd in India. Over her seven-year tenure, she developed a strong sales focus, demonstrating a consistent ability to convert prospects into clients. Her role involved managing sales processes and addressing customer inquiries effectively.
Early Career in Administration
Somna Sharma gained substantial experience in administrative roles early in her career. She worked as an Executive Secretary at DCM Estates and Infrastructure from 1996 to 1998, followed by a position at Xo Infotech Limited in Gurgaon, Haryana, India, where she served in the same capacity in 2000 for 11 months. These roles laid the foundation for her organizational and multitasking skills.
Educational Background
Somna Sharma studied at Delhi University in 1970. Though the records indicate her time at the university spanned zero months, her academic background forms part of her overall professional profile.
Skills and Expertise
Somna Sharma boasts a range of skills relevant to customer service and sales. She is proficient in digital migrations and improving customer service efficiency. Her ability to recognize and address the financial needs of customers, combined with her strong sales intentionality, makes her an asset in her current role. Additionally, she excels in fast-paced environments, showcasing adaptability and multitasking abilities.