Sonia Masani
About Sonia Masani
Sonia Masani is an Application Developer at CIBC with a background in technical analysis and customer service, holding a Post Graduate Diploma in Business Systems Analysis & Project Management.
Current Role at CIBC
Sonia Masani currently works as an Application Developer at CIBC in Toronto, Ontario, Canada. She began this role in 2021. Her responsibilities include developing applications that meet company and client needs, utilizing her strong technical skills and understanding of business systems.
Previous Position at CIBC
Before her current role, Sonia Masani worked as a Technical Analyst at CIBC for six months in 2021. This position involved troubleshooting technical issues, providing support for various IT projects, and collaborating with different teams to ensure the smooth operation of technical systems.
Experience at Service Ontario
From 2014 to 2021, Sonia Masani was employed as a Customer Service Representative at Service Ontario, under the Ministry of Government and Consumer Services, in Mississauga, Ontario, Canada. In this capacity, she assisted customers with various services, demonstrating strong client-facing experience and the ability to build and maintain client relationships.
Educational Background
Sonia Masani holds a Post Graduate Diploma in Business Systems Analysis & Project Management from the Canadian College of Business, Science & Technology, completed between 2020 and 2021. She also earned a Bachelor's degree in Computer Science from Babasaheb Ambedkar Marathwada University, Maharashtra, India, which she completed from 2000 to 2003.
Technical Skills and Certifications
Sonia Masani has been awarded the Certification in .NET Framework – Application Development Foundation. She is knowledgeable in using Zendesk Service (Red carpet) and ServiceNow Ticketing systems. Additionally, she is experienced in utilizing JIRA and Confluence for project management and collaboration.