Stephanie Leheta, MBA, Ccxp, Pmp, Ccmp
About Stephanie Leheta, MBA, Ccxp, Pmp, Ccmp
Stephanie Leheta is the Senior Director of Client Experience Strategy, Design Thinking & Governance at CIBC, with extensive experience in marketing, compliance, and project management.
Title
Stephanie Leheta serves as the Senior Director, Client Experience Strategy, Design Thinking & Governance at CIBC. In her role, she focuses on driving client experience initiatives, implementing design thinking methodologies, and ensuring governance.
Professional Background
Stephanie Leheta has an extensive professional background with Canadian Tire Financial Services before joining CIBC. She held various positions, including Associate Vice President, Marketing, CX, Engagement, Digital, UI/UX; Senior Program Manager & Head of Project Management Office; Manager, Compliance, Governance & Change Management; Senior Business / Operations Analyst; Supervisor, Call Centre, Scheduling, Operations, Workforce Management; and Training Coordinator. Her roles spanned from 1993 to 2022, showcasing her growth and versatility in the corporate sector.
Education and Expertise
Stephanie Leheta's educational background includes studying Strategic Thinking for the CXO at Cambridge Judge Business School, earning an MBA in Strategic Planning from Heriot-Watt University, and completing a Medical Record Technologist program at Niagara College. Additionally, she has participated in the BBAdmin program at Brock University, studying Accounting and Economics. Her diverse academic qualifications contribute significantly to her professional capabilities in strategic planning and client experience.
Achievements
Stephanie Leheta played a pivotal role in moving CIBC from 5th to tied for 3rd place in the IPSOS Primary Retail Banking study in 2023. As a leader of the CX Executive Council, she oversaw Executive and Board level CX reporting, education, and storytelling. She also spearheaded the CX and AI strategic, maturity, and transformation roadmap planning and delivery, showcasing her impactful contributions to the organization's success.
Community and Mentorship
Stephanie Leheta has shown a deep commitment to supporting community needs for over 20 years, particularly focusing on strategic plans and maturity roadmaps for at-risk and underserved communities. She is actively involved in mentoring others, aiming to inspire individuals to achieve personal accomplishment, performance, and success, reflecting her dedication to community service and personal development.