Stephen Hutchinson
About Stephen Hutchinson
Stephen Hutchinson is an NSL Mortgage Support Specialist at CIBC with a background in customer service and management roles within the company. He holds a bachelor's degree from York University.
Current Title at CIBC
Stephen Hutchinson currently holds the position of NSL Mortgage Support Specialist at CIBC. He has been in this role since 2017. His responsibilities likely include providing support for mortgage-related queries and services, assisting clients with their mortgage needs, and ensuring a smooth process for mortgage applications and approvals.
Client Service Representative at CIBC
In addition to his role as NSL Mortgage Support Specialist, Stephen Hutchinson has been working as a Client Service Representative at CIBC since 2016. In this role, he is responsible for managing client interactions, resolving service inquiries, and ensuring customer satisfaction through effective communication and service delivery.
Assistant Manager Experience at CIBC
Before his current roles, Stephen Hutchinson served as Assistant Manager, Client Experience at CIBC from 2015 to 2016. His tenure in this position lasted for seven months. During this time, he focused on enhancing the customer experience at the branch, managing client relations, and overseeing service improvements.
Educational Background
Stephen Hutchinson completed his Bachelor's degree from York University, studying there from 2010 to 2014. The degree provided foundational knowledge and skills that have likely contributed to his effectiveness in various customer service and management roles in his career.
Previous Roles at CIBC
Prior to his assistant manager role, Stephen was the Assistant Branch Manager at CIBC in 2015 for eight months, and earlier, he worked as a Customer Service Representative from 2013 to 2015. These roles helped him build a strong foundation in customer service and branch operations.
Early Career in Customer Service
Stephen Hutchinson started his career in customer service roles before joining CIBC. He worked at Second Cup Coffee Company Inc. as a Sales Associate and Barista from 2011 to 2013, and at McDonald's Corporation as a Customer Service Cashier from 2007 to 2011. These roles helped him develop essential customer interaction and service skills.