Steve Di Mauro, Cfp, MBA, Pmp
About Steve Di Mauro, Cfp, MBA, Pmp
Steve Di Mauro is the Community General Manager at CIBC, with extensive experience in finance, strategic planning, and customer experience.
Title
Steve Di Mauro is currently the Community General Manager at CIBC. In this role, he oversees diverse banking operations and manages a team of over 50 professionals, including leaders and financial advisors. His leadership focuses on enhancing client experiences and optimizing community banking services.
Previous Role at CIBC
Before assuming his current role, Steve Di Mauro served as Senior Director, Contact Centre Client Experience at CIBC for 21 years, from 1997 to 2018. During this tenure, he specialized in process transformation and strategic planning, significantly improving client interactions and engagement protocols within the contact center.
Education and Credentials
Steve Di Mauro holds an Honours BA in Economics and Mathematics from York University and a Master of Business Administration (MBA) in Finance from Edinburgh Business School, Heriot-Watt University. Additionally, he has achieved the prestigious Certified Financial Planner (CFP) designation and holds the Project Management Professional (PMP) certification.
Specializations and Expertise
Steve Di Mauro specializes in process transformation and strategic planning. He has extensive expertise in customer journey mapping and client insights, areas critical to optimizing customer experiences and driving business growth. His skills in these domains have been honed through years of dedicated service in the financial sector.