Steve Grivas
About Steve Grivas
Steve Grivas is the Sr. Manager of Contact Centre Omni Channel Solutions at CIBC, with extensive experience in managing omni-channel solutions and a background in various industries.
Company
Steve Grivas is currently employed at CIBC, where he holds key positions as Sr. Manager, Contact Centre Omni Channel Solutions, and Contact Centre Consultant, Technology Advisory. With a career at CIBC that began in 2013, he plays an integral role in managing and consulting on contact center solutions.
Title
Steve Grivas holds the title of Sr. Manager, Contact Centre Omni Channel Solutions at CIBC. He also serves as a Contact Centre Consultant, Technology Advisory at the same company. His responsibilities include overseeing and improving omni-channel solutions within the contact center domain.
Career Background
Steve Grivas has an extensive career history that includes roles at various organizations. From 2011 to 2013, he was a Senior Consultant in Customer Experience Management, Contact Centre, and ITSM at CGI. Prior to that, he was a Senior Solutions Architect in Business Engineering from 2008 to 2011 and a Senior Network Architect in Contact Centre and Voice from 2005 to 2008 at CGI. He has also held managerial and leadership roles at Minacs, Sitel, Sprint Canada, TeleTech, and Media Express.
Industry Expertise
Steve Grivas boasts expertise across multiple verticals including Telecommunications, Financial Services, Public Sector, and Energy. His roles have often focused on leveraging people, processes, and technology to achieve significant business outcomes. He has managed omni-channel solutions such as Click-to-Chat, Secure Email, Co-Browse, and Digital Agent (AI Chatbot), adopting a vendor-agnostic approach to deliver effective solutions in the contact center domain.
Education
Steve Grivas studied at McGill University, achieving a Bachelor of Arts degree. His educational background supports his extensive experience in technical and managerial roles across various industries.