Suria Akbar
About Suria Akbar
Suria Akbar is a Customer Service Representative at CIBC with a background in customer service and commerce education.
Title
Suria Akbar is a Customer Service Representative currently working at CIBC.
Current Role at CIBC
Suria Akbar has been working as a Customer Service Representative at CIBC since 2017. In this role, she is responsible for assisting customers with their banking needs, addressing inquiries, and ensuring a high level of customer satisfaction.
Previous Experience as Contact Center Agent
Before joining CIBC, Suria worked at Great Connections Employment Services as a Contact Center Agent from 2016 to 2017. During her 8-month tenure, she handled customer interactions, provided support, and resolved various customer issues.
Customer Service Experience at Teleperformance
Suria Akbar served as a Customer Service Representative at Teleperformance in Paris, Île-de-France, France from 2015 to 2016. Over the course of 7 months, she supported customers through various channels and maintained high service standards.
Early Career as Cashier
Suria's early career includes working as a Cashier at Sunny Food Mart from 2013 to 2015. During these 2 years, she managed transactions, assisted customers with their purchases, and maintained the order of the checkout area.
Education and Expertise
Suria Akbar completed her Bachelor of Commerce at Seneca College between 2013 and 2016. Prior to that, she earned a Bachelor of Science degree from F.G College for Women G.10/4 Islamabad, Pakistan, completing her studies from 2008 to 2010. Her educational background provides a solid foundation for her roles in customer service.