Taiwo Joshua
About Taiwo Joshua
Taiwo Joshua is a Helpdesk Support Analyst at CIBC in Toronto, Ontario, Canada, with a diverse background in customer service, GIS, and technical support.
Title
Taiwo Joshua holds the position of Helpdesk Support Analyst. He currently works at CIBC, a major Canadian bank, providing technical support and resolving IT-related issues.
Work Experience at CIBC
Taiwo Joshua began his role as Helpdesk Support Analyst at CIBC in 2022. Based in Toronto, Ontario, Canada, his responsibilities include troubleshooting technical issues related to RSA, Citrix, VPN, Office365, and WDE Workspace. He also creates incident tickets using Service Now for documentation purposes.
Previous Roles in IT and Customer Service
Joshua has accumulated extensive experience in various roles, starting as a Computer Technician at TES - The Employment Solution in 2022 and as Customer Service – COVID 19 Vaccine Scheduling Support at The Ian Martin Group in Oakville, Canada, from 2021 to 2022. He also interned as a Geographic Information Systems Intern at Orix Geoscience Inc in 2020 and worked as Customer Service Representative at Teleperformance Canada from 2017 to 2019.
Academic Background
Joshua holds a Bachelor's Degree in Geology/Earth Science from Olabisi Onabanjo University (2000-2005) and a Master's Degree in Remote Sensing & Geographic Information Systems (GIS) from Obafemi Awolowo University (2010-2013). He further enhanced his technical skills by achieving a Google IT Support Professional Certificate from NPower in 2022 and an Advanced Diploma in Data Science from Metro College of Technology in 2019.
Technical Expertise
Joshua possesses a wide range of technical skills, including knowledge of Apache Hadoop, Spark, Pig, and Hive, indicating a strong foundation in big data technologies. He is also familiar with AutoCAD, showcasing his versatility in both Geographic Information Systems (GIS) and Computer-Aided Design (CAD) software environments. These technical proficiencies complement his experience in helpdesk support and IT troubleshooting.