Taiwo Osuntoyinbo, MSc, It
About Taiwo Osuntoyinbo, MSc, It
Taiwo Osuntoyinbo, MSc, is the Senior Manager of Executive Escalations at CIBC, with over 29 years of experience in business consulting, project, and people management across the aviation and financial services industries.
Current Role at CIBC
Taiwo Osuntoyinbo is currently serving as the Senior Manager, Executive Escalations at CIBC since 2021. Based in Toronto, Ontario, Canada, he leads initiatives to handle executive-level customer issues and ensure high-quality client services. His role involves direct engagement with escalated customer concerns, providing a critical link between the executive team and the customer service operations.
Previous Positions at CIBC
Before his current role, Taiwo Osuntoyinbo held multiple positions at CIBC, accumulating significant experience over nearly two decades. From 2019 to 2021, he was the Senior Manager for Telephone Banking Inbound at their North York location. Prior to that, he served as the Senior Manager for the Credit Cards Contact Center for five years, and before that, he was the Manager for the same center from 2010 to 2014. His journey at CIBC began as a Customer Service Representative in the Toronto Contact Center in 2003, gradually climbing to Team Leader, a role he held from 2005 to 2010.
Educational Background
Taiwo Osuntoyinbo holds an MSc in International Relations from Obafemi Awolowo University, completed in 1990, and a BSc in Public Administration from the University of Ilorin, completed in 1987. He has also obtained several professional certifications, including the PPCP from CIBC, People Management Essentials from CIBC, BACP from the International Institute of Learning, Effective Presentation Skills from CMC Toronto, and ITIL Certification from ISEB, London.
Experience in Aviation Industry
Taiwo Osuntoyinbo's career also includes a significant tenure in the aviation industry. From 1995 to 2002, he served as General Manager at Bellview Airlines, where he managed operations across multiple countries including Ghana, Brazil, the UK, The Netherlands, and India. His role encompassed a broad range of responsibilities, from operational oversight to strategic planning within the aviation sector.
Specialized Skills and Expertise
With over 29 years of experience, Taiwo Osuntoyinbo specializes in Business Consulting, Project, and People Management. His expertise extends across diverse geographical regions including Africa, Asia, Europe, North America, and South America. In addition to his capabilities in client experience and employee engagement, he holds additional responsibilities for the Team Leaders of CIBC's Contact Centers Quality Monitoring Teams and has a background in Aviation Consulting.