Temitope Afolabi
About Temitope Afolabi
Temitope Afolabi is a Sales and Service Specialist at CIBC in Toronto, Canada, with a background in Human Resources Management and Business Management.
Current Role at CIBC
Temitope Afolabi currently holds the position of Sales And Service Specialist at CIBC in Toronto, Canada. In this role since 2017, Afolabi has been responsible for clarifying procedures related to the acquisition, operation, and maintenance of all CIBC’s credit cards. The responsibilities include processing credit limit increases for clients and preparing written correspondence on various topics including interest, cancellations, and disputed transactions. Additionally, Afolabi contributes to maintaining excellent client service and sales to enhance the overall client experience.
Human Resources Management Education at Sheridan College
From 2019 to 2020, Temitope Afolabi pursued studies in Human Resources Management/Personnel Administration at Sheridan College, achieving the Payroll Compliance Practitioner certification. This educational background has provided Afolabi with a thorough understanding of payroll compliance and human resources management practices, which are essential skills in the Sales and Service Specialist role at CIBC.
Business Management Studies at Lambton College
Temitope Afolabi studied Business Management - Human Resources at Lambton College from 2015 to 2017. During this period, Afolabi obtained a postgraduate degree in Business Management - Human Resources and an Associate’s Degree. The curriculum included key aspects of business and human resources management, equipping Afolabi with the foundational knowledge necessary for a career in business and HR-related roles.
Client Service Responsibilities at CIBC
In the role at CIBC, Temitope Afolabi plays a critical part in delivering client service by providing new, existing, and potential clients with product information to meet their expectations. Afolabi's contributions help maintain excellent client service and sales, which are integral to enhancing the client experience. This involves using sound judgment to process credit limit increases and addressing inquiries effectively.