Thomas Galbraith
About Thomas Galbraith
Thomas Galbraith is the Senior Manager of Client Experience Analytics at CIBC in Toronto, Ontario, Canada. He has a Bachelor of Commerce in Marketing and Strategic Management Operations from the University of Alberta.
Title
Thomas Galbraith currently holds the position of Senior Manager, Client Experience Analytics at CIBC. He has been serving in this role since 2021 and is based in Toronto, Ontario, Canada.
Company
Thomas Galbraith works at CIBC, a major Canadian bank providing a range of financial services and products. He has served in several roles at this institution, progressively moving up through various analytics and client experience positions since 2017. His experience at CIBC spans from customer service to senior management roles in client experience analytics.
Education and Expertise
Thomas Galbraith earned a Bachelor of Commerce (BCom) degree in Marketing and Strategic Management Operations from the University of Alberta. His educational background provides a solid foundation in commerce, focusing on marketing strategies and operational management.
Professional Background
Thomas Galbraith's professional background showcases a steady career progression within CIBC. He began as a Customer Service Representative in Edmonton, Canada, from 2016 to 2019. His subsequent roles included positions as Client Experience Analyst in 2017 and 2018, Analytics Consultant from 2019 to 2021, and finally, Senior Manager for Client Experience Analytics since 2021. Each role enhanced his expertise in client experience and analytics.